Enhanced Access Service

The Northampton GP Enhanced Access Service is an extension of your usual GP Practice, it is not a Walk-In-Service – You need to make an appointment.

The service is located on the ground floor of Highfield Clinical Care Centre, Cliftonville Rd, Northampton NN1 5BD.

Appointments are available:

Monday to Friday, 18:30hrs – 21:30hrs

Saturday and Sunday, 09:00hrs – 17:00hrs

(LIVI Online Availability, 06:00hrs – 22:00hrs)

Appointment types:

Face to Face – You will see a clinician in person and be required to go to our service location at Highfield Clinical Care Centre.

Telephone Consultation – You will be called by one of our clinicians during the evening of your appointment. This will be from a withheld number and you will not be required to go to the service location.

LIVI Video Consultation – You will book via the LIVI app and your consultation will take place at the time of your appointment via Video Consultation. You will not be required to go to the service location.

Getting here:

By Bus: Several buses stop at the hospital and at the Cliftonville entrance, which is closest to Highfield.

By Car: There are free parking spaces available.Additional chargeable parking is available in the hospital grounds.

By Bike: There are a number of covered cycle racks at the hospital and located at the front of Highfield.

Who can access appointments?

Anyone registered with a GP Practice in Northampton

How do I book an appointment?

Contact your GP Practice in the usual way to request an appointment. If there is no appointment available for you at the practice they may offer you an appointment with the GP Enhanced Access Service, if this is right for you. If your practice is closed and you need a GP please contact the Out-of-Hours service through NHS 111. Please note that your consent will be required in order for an appointment to be booked for you. If urgent care is required, please call ‘111’ for further advice. If your need is life threatening, please go to A&E or call 999. For support with the management of minor ailments, please contact your local pharmacist or visit the NHS Choice website www.nhs.uk or call 111 – www.111.nhs.uk

Will I see my own GP and/or Nurse?

You will be seen by experienced Northampton GPs and Nurses, but it is unlikely that you will be seen by your own GP or Nurse. If you would prefer to see your usual GP or Nurse, please book an appointment with your usual GP practice during their normal opening hours.

Will the GP I see have access to my medical record during my appointment?

Your medical record will, with your consent, be available to the Health Care Professional that speaks to you or sees you to ensure that they have the information they need to give you the best possible car. A summary of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice. Click the link for further information about how we use your Data, Privacy and the Law.

How do I cancel an appointment?

If you need to cancel the appointment, please contact your registered GP Practice. A dedicated telephone number for cancellations will be shared soon.

Where do I go for my appointment?

The service is located on the ground floor of Entrance B, Highfield Clinical Care Centre, Cliftonville Rd, Northampton NN1 5BD.