- In July 2022, 4771 appointments were attended
- However, 132 appointments were not attended
- This is equal to 30 hours and 35 minutes.
If you are unable to attend, please remember to cancel your appointment:
- Call us on 01604 644126
- Text back to your automatic message reminder
- Visit the practice in person
As you are aware, GP Surgeries are generally struggling to cope with the high demand on their services and patients are often experiencing long waits when booking routine appointments. Unfortunately, many patients fail to attend their appointments without informing the practice. We appreciate that people lead busy lives and often remembering appointments is difficult; we also appreciate that circumstances can change, and the appointment may no longer be needed.
Please can you contact the Practice to let us know if you are unable to attend your booked appointment. This can be done over the telephone, in person or by replying to your text reminder. By doing this it will free up your appointment, which is no longer required, so that another patient can be booked in, allowing us to make sure we can continue to offer appointments to patients as soon as possible, and make sure that people do not have to wait for longer periods of time before a clinician can see them.
In order to try to address this problem the practice has adopted a policy whereby if a patient does not attend 3 appointments in 12 months a warning letter will be sent to the patient stating that a further occurrence may result in removal from the practice list.
For more information about the Better Health NHS website and app, please see the below posters:
Your local pharmacist is best placed to treat minor illnesses like coughs, colds, stomach upsets and headaches.
If you call your General Practice with a minor illness, you may be offered an appointment with a local pharmacist.
We are experiencing a high demand for appointments. We are sorry for any difficulties or delays our patients are experiencing.
Please remember pharmacists can assist with minor illnesses and NHS 111 is also available for health support.
Thank you for your understanding and patience during this time.
If you or your family need urgent health advice when your practice is closed, call NHS 111 or visit 111.uk.
NHS 111 is a completely free service offering health advice 24 hours a day, 365 days a year.
Quick, convenient and reassuring. For urgent health advice think NHS 111 first.
Did you know you can get 24 hour health advice, book appointments with your local GP practice and order repeat prescriptions via the NHS app?
The NHS app is free to download to your smart phone or tablet and is available from the App store or Google Play.
More information about the NHS app and how to register with and without photo ID is available in the videos below:
Practices across the UK have been informed today that flu vaccine deliveries from the supplier Seqirus are going to be delayed by at least one or two weeks due to “unforeseen freight challenges”. That means that UK General Practices will be without vaccines, possibly until the beginning of October. This is completely outside of their control.
Your GP practice will continue to work hard to change their existing plans and ensure that as soon as confirmed delivery dates are received patients will be contacted and appointments booked.
There is a Global stock issue of blood bottles; therefore we have to reduce our appointments for blood tests in the interim.
Only urgent blood tests for essential monitoring will be booked.
If you feel you require an urgent blood test please speak to one of our receptionists and we will add you to the waiting list. A clinician will review the clinical urgency and we will then inform you if you need to have a blood test.
We apologise for any inconvenience caused.
We are recruiting! Please visit our Vacancies page for more information.