If you are a patient at Northampton General Hospital and have any questions or queries about an outpatient appointment, when your planned operation is expected to take place, or if you want to cancel or rearrange an appointment with the hospital, please contact their Outpatient Contact Centre on 01604 545555. We do not have access to the hospital booking system and will not be able to provide you with the information you need. Thank you for your support.
Please read the public information leaflet available at the following link: COVID-19 vaccination and blood clotting – GOV.UK (www.gov.uk).
You can also access the most up to date information on local testing at www.northamptonshire.gov.uk/coronavirus-testing-in-northamptonshire.
|Before turning up to your GP practice contact them online, by an app or by phone to be assessed 📱 💻
⚠️ Please follow government safety advice if visiting your local practice for an appointment.
|💙 GPs are working hard to provide care safely.
⚠️ Please follow your practice’s safety advice if visiting for an appointment.
😷 Do not go to your GP if you have symptoms of coronavirus or are self-isolating.
|Contact your GP practice online, by an app or by phone.
☎️ 💻 If appropriate, you will receive advice or care via video or over the phone.
Due to the Covid-19 pandemic, Welcome Weekend 2020 for new students will not be taking place.
If you fall within our criteria and wish to register at our Waterside Campus Health Centre, then please download and print a registration pack and bring a completed copy to the Health Centre, along with two forms of identification.
PLEASE NOTE: the Health Centre will be locked and you will not be able to enter, but a receptionist will be available to help you.
If you are an international student who is self-isolating and you require medical assistance, please call the Health Centre on 01604 892582 and our receptionist will be able to help you.
In order to minimise the spread of the Coronavirus infection and keep our staff and patients safe, ALL MEMBERS OF THE PUBLIC MUST WEAR A FACE COVERING WHEN ENTERING THE SURGERY.
Whilst we ask visitors to wear face coverings for their own protection and for others, guidance states that the following groups DO NOT need to wear a face covering:
- Children under the age of 3
- Patients unable to put on or wear a face covering because of any physical or mental illness, impairment or disability
- Patients with breathing difficulties and respiratory problems that may be exacerbated by wearing a face covering
A member of the reception team will come to the door and be able to help answer any question you may have.
Thank you for your co-operation and understanding.
Key Generic Messages
- If you need medical help, the NHS is still here for you.
- If you need medical help from your GP practice, contact them either online, by an app or by phone to be assessed.
- If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111.
- If it’s a serious or life-threatening emergency, call 999
- If you are told to go to hospital it is important that you go to hospital.
- You should continue to attend your appointments, unless you have been told not to attend.
- You can order your repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available.
- If you need to collect a prescription and have coronavirus symptoms or are self-isolating at home – please arrange for a friend, relative or volunteer to collect for you.
- To help us to keep supplying medicines to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time.
- It is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.
- If the person needing vaccination has coronavirus symptoms or is self-isolating because someone in the household is displaying symptoms, please contact your GP practice for advice.
- If you have a symptom that you are worried about, you must contact your GP Practice.
- Your clinician will discuss with you the benefits of starting or continuing your cancer treatment against the increased risks of contracting coronavirus.
Heart Attack Patients
- If you think you or a family member are suffering with the symptoms of a heart attack you must dial 999 immediately.
- If you or a family member develop symptoms such as heavy or tight chest pain that may spread to your arms, neck or jaw, or make you breathless, sick, sweaty or light-headed and that doesn’t go away, this could be caused by a heart attack. Dial 999 immediately.
- If you think you or a family member are suffering with the symptoms of a stroke you must dial 999 immediately.
- You can spot the symptoms of a stroke by using the FAST test:
- Face – is the face drooping / fallen on one side? Can they smile?
- Arms – can they raise both arms and keep them there?
- Speech – is it slurred?
- Time to call 999 if you see any of the above signs
- If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team.
- If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.
Parents of young children
- If you are worried about the health of your baby or child, please call 111.
- If it’s a serious or life-threatening emergency, call 999
- NHS is here to support your mental health during the coronavirus pandemic, as well as your physical health.
- If you are concerned about the mental health of your child, please contact your GP or check online self-referral options for under 18 years olds at: www.nhs.uk/stress-anxiety-depression
- If you are facing mental health issues contact your GP or key worker, if you have one, and continue to access your mental health services as usual. We are also still open for new referrals, via your GP or online.
- If you’re experiencing stress and anxiety, you can get further information, including how to self-refer to psychological therapies at: www.nhs.uk/stress-anxiety-depression
- If you are facing a mental health crisis, use the NHS 111 online service. If you cannot get help online, call 111.
Learning Disability and Autism
- If you need medical help reasonable adjustments will be made so you get the right care and support.
- Your local community teams and crisis support lines are available if you are worried or anxious.
The Waterside Health Centre is now closed. If you need to book an appointment or request repeat medication, please telephone 01604 644 126.
Many thanks for your cooperation and understanding.