See a GP without the waiting room – visit the link below for more information about the LIVI Online Appointment service:

•  www.livi.co.uk/nhs-appointments

Check it’s not an emergency, call 999 if you or someone has:

• Signs of a heart attack (pain like a very tight band, heavy weight or squeezing in the centre of your chest)
• Signs of a stroke (face drooping on one side, cant hold both arms up, difficulty speaking)
• Severe difficulty breathing (including choking, gasping or sudden swelling of the mouth, tongue or throat
• A seizure or fit (shaking or jerking, or unconscious and cant be woken up)
• Heavy bleeding (spraying, pouring or enough to make a puddle)
• A serious accident, or severe injuries, burns or scalds.
• Tried to end your life (by taking something or harming yourself)

When is it an emergency and 999 should be called

Please see the below video for information about Routine Immunisations from the NHS:

For more information, please visit the NHS Vaccination Web page.

In November 2023, 7654 patients attended their appointment.

However, 184 patients did not attend.

This is equal to 38.75 hours of clinical time.

If you are unable to attend, please remember to cancel your appointment:

• Call us on 01604 644126
• Click the link on your automatic text message reminder
• Visit the practice in person

Cancelling your appointment means we can offer it to someone else.

You said “Can we reduce the number of chairs outside the nurses room to reduce risk of overhearing consultations”

We did – There are now less chairs to the left of reception and an increased number on the right.

You said “Waiting times on the phone are too long” 

We did – A new telephone system has been installed with a call back function when hold times are increasing. Meaning we will call you back when its your turn in the queue!

We have also increased the number of people taking calls throughout the practice to reduce call waiting times.

You said “The wait times to see a GP were too long”

We did – We recruited two locum GP’s to the practice adding 4 clinical sessions a week.

We have also increased the number of nurses, advanced practitioners and pharmacists, to enable you to speak to the right person more quicky.

If you have any feedback for us, please complete a friends and family test form at reception or on our website.

You can also complete a named feedback form via the website or email moulton.k83009@nhs.net