Every day one of our Practice Nurses are on site all day. Our nurses are specially trained to assess and treat a wide range of health conditions meaning that it is not always necessary to see a doctor.
For more complex health problems we hold GP clinics every day. You can see any doctor that you wish but it will be better for you if you try to stick with the same doctor to discuss an ongoing health problem that you’ve already seen one of our doctors about. This is because they will know about you and your history.
If you might need help communicating at the appointment please see here.
Before booking your appointment have a look at the different type of appointments available and details of who to see.
How to make appointments
Online
Appointments can be booked, cancelled or repeat prescriptions ordered online.
Please speak with our Patient Services team to register for this service.
Call Us
You can call Waterside Campus Health Centre between 8.30am-6.30pm each day. We close for lunch between 1-2pm.
Our telephone lines are busiest between 9.00am-10am so if you are looking to book a routine non-urgent appointment we ask you to call outside of these times.
When the Waterside Campus Health Centre is closed you can call our Moulton Surgery site between 8am-6.30pm (until 8pm on Thursdays) to make or amend an appointment on 01604 790108.
Pop In
You can pop in when we are open to make your appointment.
- What to do when we are closed
If you need to see a doctor urgently when the practice is closed you can telephone the NHS health line 111. Please only use this service if you cannot wait until the practice reopens. They are unable to make a routine appointment for you to be seen at the practice or deal with any non urgent matters.
NHS 111 makes it easier for you access local health services. You will be assessed, given advice and directed to a local health service that can help you best, which might include an out of hours doctor, pharmacist, dentist or hospital emergency department.
If you have a life threatening emergency then dial 999.
Find out how to make the most of your appointment…
Please remember to cancel
If you are unable to attend your appointment for any reason, or the health problem for which you booked your appointment has cleared up, please remember to cancel your appointment. Even cancelling your appointment with 10 minutes notice will enable us to reuse your appointment for another patient in need. We won’t be upset that you’re cancelling – after all it means that you feel better!
LIVI – See a GP by video on your mobile phone or tablet
As a patient of Moulton Surgery, you have access to free NHS online video consultations through the livi app.
- Appointments from home, work or wherever’s comfortable
- Get medical advice, referrals and prescriptions
- Free NHS service to our patients
You will be able to download the app from the App Store or Google Play to sign up. To book an appointment, follow the steps in the app. You can choose to see the next available doctor (usually within minutes) or book a specific time in the next seven days. You will then be asked to select you current NHS GP practice. This service is run by registered GPs and not by doctors at this practice.
Please use the LIVI website to find out more and to sign up.
